Returns & Exchanges Policy

We stand behind every item we sell and want you to be truly delighted with your purchase. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange – no questions asked.

Free return shipping only applies to Australian customers and is limited to three per customer. To return an item, simply follow these return procedures:

1. Contact our Customer Service department at (02) 9232 2241.
2. Advise the representative that you wish to return your order.
3. Within one business day of your phone call we will email you a pre-paid, fully insured delivery label, along with instructions on how to safely and securely package your items.
4. All refunds will be processed within two weeks, in the form of the original purchase method.  

Additional Terms & Conditions

Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted.

Loose diamonds must also be accompanied by the original laboratory grading report, or a $150 charge will be assessed to replace the certificate. We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, please use our ring sizer widget or contact our Customer Service team.

We cannot resize eternity bands and tension rings, as they need to be completely re-crafted. Therefore, it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, please use our ring sizer widget or contact our Customer Service team.